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Temporary Assistance For Needy Families: Improving client sanction notices

Date Added to Library: 
Tuesday, March 27, 2012 - 11:07
Priority: 
normal
Individual Author: 
Brown, June
Reference Type: 
Research Methodology: 
Place Published: 
Washington, D.C.
Published Date: 
October 1999
Published Date (Text): 
October 1999
Year: 
1999
Language(s): 
Abstract: 

We purposefully selected eight States in which to visit at least one urban and one rural office. In total, we visited 26 TANF offices, where we held caseworker focus groups, director interviews, and limited case-file reviews of recently sanctioned cases with individual caseworkers. At 19 of the offices, we conducted client focus groups and also interviewed at least one advocacy group in each State. In addition, we collected sanction policies and notices from each State. Lastly, we reviewed 47 notices issued by the offices that we visited, evaluating each for completeness and clarity.

The methods we used during this study pose some distinct advantages and disadvantages for the scope of our findings. The purposeful sample allowed us to examine sanction implementation in States with widely varying attributes. We also gained a thorough understanding of our respondents’ relationships with and attitudes towards sanctions. Our methodology precludes us, however, from commenting on the extent to which our findings and observations are representative nationwide. We also cannot evaluate direct outcomes of sanction policies, procedures, and practices on clients and the program.

Comprehensive and understandable notices can improve the sanction process. A sanction notice with complete information in a clear format can improve client understanding and help alleviate frustration for both clients and caseworkers.

Sanction notices are deficient in some respects. Although most notices adequately explain some sanction details, many lack instructions on how to cure sanctions and do not reference local legal aid. A few notices contain incorrect information which can mislead clients and create extra work for caseworkers. Confusing wording on notices impedes client understanding, an effect heightened by language barriers. (author abstract)

Geographic Focus: 
Page Count: 
19
Keyword: 
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