Although it is perceived that many welfare offices are using intermediaries to link welfare recipients with jobs, very little is known about how widely they are used, who these intermediaries are, how they operate or the issues they face in linking welfare recipients with jobs. To better understand the characteristics of intermediary organizations and their role in current welfare reform efforts, the U.S. Department of Health and Human Services, Office of the Assistant Secretary for Planning and Evaluation (ASPE) contracted with Mathematica Policy Research, Inc. (MPR) to conduct the exploratory research documented in this report. This research has four purposes:
- To describe the characteristics of intermediaries
- To describe the key decisions local welfare offices have made regarding the use of intermediaries
- To provide in-depth information on the types of services intermediaries provide, the process they use to link welfare recipients with employers and the challenges they face
- To identify lessons that can benefit policymakers and other or...